Version: 1.0
Effective date: August 17, 2025
1. Who we are and what this document governs
Site operator and service provider: Independent Contractor Levon Petrosian. Mailing address: Levon Petrosian, SUITE# 2002, 2196 Third Ave, New York, NY 10035, United States. Contact for legally significant notices: contact@24appeal.com, phone: +1 (702) 359-5680. These Terms govern access to the 24appeal.com website and the ordering of Amazon account/listing reinstatement services. By using the site or ordering services, you confirm that you have read and agree to these Terms.
2. B2B nature and age
The service is intended solely for business users acting for commercial purposes. Consumer protection laws for individual consumers do not apply. Access to and ordering of services are permitted only for persons aged 18 and over.
3. Independence from Amazon and trademarks
We are not affiliated with Amazon. All decisions on suspensions, timelines, and outcomes are made by Amazon under its own policies. “Amazon” and other designations are the property of their respective owners.
4. Summary of services and process
Services include case analysis, development and approval of a Plan of Action (POA), preparation and formatting of supporting documents, submission through Amazon channels, response monitoring, support calls, and, where necessary, escalations (Internal Evaluation/Secondary Review, Leadership Team/Executive Seller Relations, the “Bezos team,” BBB, and pre-arbitration notices). We operate a two-stage, no-upfront-payment model: Stage 1 — Preliminary Study & Case Setup; Stage 2 — Reinstatement & Escalations. Timelines are indicative: Stage 1 is typically up to 24 hours; Stage 2 ranges from 1 to 30 days or more, as it depends on Amazon’s processing.
5. “Success” criteria and scope boundaries
For Stage 1, success means prompt, high-quality collaboration with the seller; correct setup of access via Secondary User Permissions; diligent audit of history and documents; identification of reasons for prior denials; formation of a strategy and action plan; and preserving the confidentiality and integrity of information provided. For Stage 2, success means the client-confirmed reinstatement of the object we worked on—either the entire account or a specific ASIN/listing defined at the outset. If multiple objects are agreed initially, each account/ASIN is treated as a separate case.
6. What is excluded
We do not provide legal representation in court, tax or accounting advice, and we do not guarantee outcomes or timelines, as the result ultimately depends on Amazon. We do not create or submit falsified documents and do not work on matters where a client demands falsification.
7. Access, data, and security
Access to the client’s account is requested proportionally to the task, in a scope sufficient for diagnostics and submissions (in particular, Compliance and Performance sections to read notifications and metrics). Client documents are processed on a confidentiality basis and used only for the case. Working copies and access are promptly deleted/revoked after completion, except where a longer retention period is required by law. We will notify you of security incidents by email without undue delay.
8. Confidentiality and NDA
Before receiving access and documents, a separate mutual NDA is executed and sent by email at Stage 1. We are not required to publish the NDA on the site. Cases, metrics, and testimonials are used in public materials only with the client’s explicit consent or in anonymized form without identifying details.
9. Payment and billing
Settlement currency is USD. Payment methods: bank transfer and Payoneer. The invoice for Stage 1 is issued on the day Stage 1 is completed. The invoice for Stage 2 is issued after the client confirms the reinstatement of the relevant account or ASIN. Refunds are not provided because payment is made after the work is completed. The Stage 2 fee depends on case complexity (including the number of prior denials) and is listed on the Pricing page; price changes do not affect already agreed cases. We may decline to commence a new stage until the previous one is paid. Payment processor fees are borne by the payer unless otherwise agreed.
10. Client obligations and accuracy warranty
The client must provide accurate and genuine documents, access, and information, and respond to requests and written approvals in a timely manner. The client remains fully responsible for the content and authenticity of materials. All submissions to Amazon are made after client approval; the client assumes the risk of consequences arising from incomplete or incorrect data.
11. Escalations and external outreach
Escalations are used where appropriate and in an agreed scope. Any third-party fees, courier and notary costs, if incurred, are paid by the client subject to prior approval. Escalation outcomes are not guaranteed.
12. Use of the site and content
Site content (texts, structure, materials) is protected by intellectual property law. Limited, non-commercial use is permitted for the purpose of reviewing the services. Scraping, automated data collection, circumvention of technical protection measures, and reverse engineering are prohibited. Client materials are used solely to perform the services, and the client grants us the necessary limited license to use such materials in submissions to Amazon and related communications.
13. Communications and consent to the Terms
Legally significant communications include emails to contact@24appeal.com and messaging app correspondence where the parties are actually continuing the conversation. For procedural and billing notices, email is the priority channel. Clicking “Start Reinstatement,” submitting a request via site forms, or confirming work by email constitutes acceptance of these Terms.
14. Service geography
Services are provided remotely to clients worldwide, including the United States, Canada, the European Union, and the United Kingdom, provided this does not violate applicable laws of the client or the operator.
15. Disclaimers
Information on the site is provided “as is” for informational purposes and does not constitute legal or tax advice. Metrics, case studies, and figures mentioned (including success rates, time to first Amazon response, and preserved sales volumes) are illustrative and marketing in nature and are not a promise of results. We are not responsible for delays and decisions by third parties, including Amazon.
16. Limitation of liability
To the maximum extent permitted by law, we are not liable for lost profits or any indirect, punitive, or consequential damages. Our aggregate liability for any claim is limited to the amount actually paid by the client for the relevant services in the last 12 months. Nothing in these Terms limits liability that cannot be limited under applicable law.
17. Indemnification
The client agrees to indemnify us against losses, costs, and third-party claims arising from the client’s submission of false, forged, or rights-infringing materials, as well as from the client’s breach of these Terms.
18. Termination
We may terminate services in case of non-payment of Stage 1 after its completion, or upon detecting falsifications or bad-faith conduct by the client. The client may terminate at any time by emailing notice; fees for completed stages remain payable. After termination, we promptly revoke access and delete working copies of data unless retention is required by law.
19. IP notices and DMCA
If you believe content on the site infringes your rights, send a notice to contact@24appeal.com or mail: Levon Petrosian, SUITE# 2002, 2196 Third Ave, New York, NY 10035, United States. Submissions will be reviewed without undue delay within a reasonable timeframe.
20. Changes to the Terms
We may update the Terms by publishing a new version on the site with the date indicated. Your continued use of the site or services after publication signifies acceptance of the updated terms.
21. Governing law and dispute resolution
These Terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law rules. All disputes shall be finally resolved by binding arbitration in New York (New York County) under the AAA Commercial Rules, in English, before a single arbitrator. The parties retain the right to seek injunctive relief and protection of IP rights in the courts of New York.
22. Force majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control, including disruptions in Amazon’s operations, communications, infrastructure, or actions of governmental authorities.
23. Miscellaneous
If any provision is found invalid, the remaining provisions remain in effect. Failure to exercise a right does not constitute a waiver. The client may not assign rights under these Terms without our written consent; we may assign in connection with a business reorganization.
24. Privacy and cookies policies
Active links: Privacy Policy and Cookie Policy. These links are also available in the site footer.
25. Language
This English translation reflects the original Russian-language draft’s content for publication on the site. In the event of any discrepancy between translations, the English-language Terms of Use prevail.
