Version: 2.1
Effective Date: December 2, 2025
1. Definitions
"Company," "we," "us," or "our" means 24APPEAL LLC. "Website" means 24appeal.com and its related pages and forms. "Client" means a legal entity or an individual acting on behalf of a business and for commercial purposes (including a business owner, authorized employee, or representative). "Services" means services related to analysis and preparation of materials for reinstatement/unblocking of a seller account and/or an ASIN/listing on Amazon, including preparation of a Plan of Action, formatting an evidence package, submitting materials through permitted channels, and supporting communications/escalations within the agreed scope. "Work Object" means the specific object agreed at the start of the case: either an Amazon seller account or a specific ASIN/listing (or another object expressly agreed in writing). "Stage 1" means Preliminary Study & Case Setup. "Stage 2" means Reinstatement & Escalations. "Order" means a Client request for Services accepted by the Company (via the Website form, by email, or another agreed channel).
2. Company Information and Contacts
Website operator and Services provider: 24APPEAL LLC. Mailing/business address: 15442 Ventura Blvd., Ste 201-2037, Sherman Oaks, CA 91403, United States. Contact email for legally significant notices and Services questions: contact@24appeal.com. Phone: +1 (702) 359-5680.
3. Acceptance of Terms and Electronic Communications
By using the Website and/or placing an Order, you confirm that you have read and accept these Terms, and that you have authority to act on behalf of the Client. Legally significant notices must be sent to contact@24appeal.com or to another address we confirm in writing as the official notice address. You agree to electronic contracting and acknowledge that confirmations and approvals by email and other agreed channels may be used as evidence of scope approval, submission text approval, Stage status, and Services delivery.
4. Business Use (B2B) and Age
The Website and Services are intended for commercial (B2B) use. You represent that you are at least 18 years old. We do not offer Services to consumers for personal, family, or household purposes; however, nothing in these Terms is intended to limit rights that cannot be limited under mandatory applicable law.
5. Independence from Amazon and Trademarks
We are not affiliated with Amazon, Amazon.com, Inc., or their subsidiaries/affiliates, and we are not their agent or representative and do not act on their behalf. All decisions about account/listing status, timing, and outcomes are made solely by Amazon under its own policies and procedures. Amazon and related designations are trademarks of their respective owners and are used solely to identify the platform and related processes.
6. Services Description, Scope Boundaries, and No Result Promises
We provide analysis, preparation and formatting of materials, Client coordination and approval, submission through permitted channels, response monitoring, and iterations/escalations within the agreed scope. We do not guarantee any particular outcome, timing, or Amazon decision, as these are outside our control. We do not provide tax or accounting advice. We do not represent Clients in court unless expressly agreed in a separate written agreement with a licensed attorney in the relevant jurisdiction. Nothing on the Website constitutes legal advice. Any examples, figures, metrics, or case studies are informational/marketing only and are not a promise of results.
7. Process and Stages
Our Services follow a two-stage, no-upfront-payment model unless otherwise agreed in writing. Stage 1 (Preliminary Study & Case Setup) includes access setup (if needed), initial diagnostics, review of history/notifications and documents, identification of causes, and preparation of strategy and action plan. Stage 2 (Reinstatement & Escalations) includes drafting materials (including the Plan of Action), preparing/formatting the evidence package, submission, monitoring, iterations, and agreed escalations. Any timeframes shown on the Website are indicative and may vary based on Client actions, Amazon workflows, and other external factors.
8. Work Object and Completion Criteria
The Work Object must be fixed in writing (email/other agreed channel) before Stage 2 begins. If multiple objects are agreed at the outset, each object is treated as a separate case and billed separately unless otherwise agreed in writing. Stage 1 is deemed completed when we send the final Stage 1 deliverable (report/findings and step-by-step strategy/action plan) and confirm access setup or record that access was not provided/not required. Stage 2 is deemed completed when the agreed result is achieved for the Work Object and confirmed by the Client in writing (e.g., reinstatement of the account or reinstatement of a specific ASIN/listing), unless otherwise agreed in writing.
9. Account Access and Authority
Any access to Amazon interfaces is granted solely by the Client and remains under the Client's control. The Client must grant access lawfully, in compliance with Amazon rules, and only to the extent necessary for performance of the Services. We request only those secondary permissions objectively necessary for diagnostics and preparation/submission. The Client must revoke access upon completion or upon our request; we may request immediate revocation upon termination.
10. Client Obligations and Accuracy Warranty
The Client must provide accurate, current, and genuine information and documents, and respond to requests and approvals in a timely manner. The Client remains fully responsible for the content, legality, accuracy, and authenticity of all provided materials, including invoices, authorization letters, certificates, supplier documents, shipment proofs, and identifiers. The Client represents that it has rights to use all materials and that providing and submitting them to Amazon does not infringe third-party rights.
11. Prohibited Requests and Right to Refuse
We do not create or submit forged, misleading, or falsified documents, and we do not participate in conduct intended to bypass procedures or mislead Amazon or third parties. We may refuse, suspend, or terminate Services if we reasonably believe the Client requests falsification, provides unreliable materials, acts in bad faith, violates third-party rights or applicable law, or creates disproportionate compliance/legal risk for the Company.
12. Confidentiality and NDA
We treat Client materials as confidential and use them solely to perform the Services and related agreed case communications. If the parties execute a separate NDA, it applies to the extent it does not conflict with mandatory law; in case of conflict, the signed NDA controls. We may use anonymized, non-identifying case information and aggregated performance indicators, provided such use does not reasonably identify the Client and is not prohibited by a separate agreement.
13. Security and Incidents
We use organizational and technical safeguards, including personnel access limitation, action logging, encryption in transit, and segregation of working materials. We will notify the Client without undue delay by email in the event of a material security incident affecting Client materials.
14. Payments, Invoicing, Fees, Taxes
Settlement currency is USD unless otherwise agreed in writing. Payment methods: bank transfer and/or other methods specified by the Company and available to the Client (including Payoneer, if applicable), unless otherwise agreed in writing. Stage 1 invoice is issued after Stage 1 is completed. Stage 2 invoice is issued after Stage 2 is completed for the applicable Work Object. Bank, intermediary, and payment-provider fees are borne by the payer unless otherwise agreed in writing. The Client is responsible for any taxes, fees, and withholdings applicable to Client payments; if withholding is legally required, the Client must notify the Company in advance and provide supporting documentation so the parties can implement a lawful payment method. We may suspend commencement of a new Stage or delivery of additional outputs until prior invoices are paid.
15. Refunds and Refund Policy
Refunds are governed by the Refund Policy published on the Website, incorporated into these Terms by reference. For refund matters, the Refund Policy prevails over any other Website wording or these Terms to the extent of conflict. Any refunds (if applicable) are issued only in the cases and in the manner expressly described in the Refund Policy and, as a general rule, by the same method used to receive the payment, unless otherwise required by applicable law or payment-provider rules.
16. Cancellation and Termination
The Client may terminate by sending notice to contact@24appeal.com. Upon termination, fees for completed Stages remain payable in full; for incomplete work, the parties will follow the agreed delivered scope and applicable law unless otherwise set forth in the Refund Policy. We may terminate for non-payment, falsified/invalid materials, breach of these Terms, or compliance/legal risks that cannot be reasonably mitigated. After termination, we stop working with account access and request the Client to revoke all permissions; working copies are deleted within a reasonable time unless retention is required by law or to protect legitimate interests (e.g., to evidence submissions and billing).
17. Intellectual Property
All rights in and to the Website, its structure, texts, templates, materials, and brand elements belong to the Company or its licensors. The Client receives a limited, revocable, non-exclusive right to use Website materials solely to evaluate and order the Services. The Client grants the Company a limited license to use Client materials solely to perform the Services, including preparing and submitting materials to Amazon and related communications.
18. Legal Compliance, Sanctions, and Compliance Checks
The Client represents that neither the Client nor its controlling persons are subject to sanctions or included on restriction lists applicable to the Company and/or its payment providers, including U.S. (OFAC), EU, and UK sanctions regimes. The Client represents that funds used for payments are of lawful origin and that the Order and materials are not intended to facilitate fraud, money laundering, sanctions evasion, or other unlawful purposes. We may request reasonable information and documentation needed for bank/payment-provider or legal compliance (KYC/compliance checks) and may refuse or suspend Services if such information is not provided.
19. Disclaimer of Warranties
The Website and its content are provided "as is" and "as available." We do not warrant uninterrupted Website operation, error-free performance, or continuous availability of third-party services, including Amazon, hosting, email, messaging apps, or payment infrastructure. We do not warrant that Amazon will accept or approve any materials or that escalations will produce any particular outcome.
20. Limitation of Liability
To the maximum extent permitted by applicable law, the Company is not liable for lost profits, lost sales, indirect, punitive, special, or consequential damages arising out of use of the Website or the Services. The Company's aggregate liability for any claims related to the Services is limited to the amount actually paid by the Client to the Company for the relevant Services during the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under mandatory applicable law.
21. Indemnification
The Client agrees to indemnify and hold the Company harmless from losses, costs, and third-party claims arising from Client-provided forged/false/right-infringing materials, Client breach of these Terms or applicable law, or Client actions in its Amazon account not agreed with the Company that cause adverse consequences.
22. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law rules, to the extent such choice is permitted. Any dispute, controversy, or claim arising out of or relating to these Terms or the Services will be finally resolved by binding arbitration in New York County, New York, USA, under the AAA Commercial Arbitration Rules, in English, before a single arbitrator. The parties retain the right to seek injunctive relief and IP protection in courts of competent jurisdiction. If mandatory laws in the Client's jurisdiction require a different dispute resolution approach, such mandatory laws apply to the extent required.
23. Force Majeure
The Company is not liable for failure or delay due to events beyond its reasonable control, including Amazon disruptions or changes, communications/hosting outages, government actions, sanctions constraints, payment-system disruptions, or similar events.
24. Miscellaneous
If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce any right is not a waiver of that right. The Client may not assign these Terms without the Company's prior written consent. The Company may assign its rights and obligations in connection with a reorganization, asset sale, or contract transfer, provided reasonable confidentiality safeguards remain in place.
25. Changes to These Terms
We may update these Terms by posting a new version on the Website with a new effective date. A new version applies to Orders placed after its effective date unless expressly stated otherwise. For active Orders, the version in effect at the time the Order was accepted applies unless the parties agree otherwise in writing or mandatory law requires otherwise.
26. Related Policies
The Privacy Policy, Cookie Policy, and Refund Policy are part of these Terms to the extent applicable and are available on the Website.
